FAQ ABOUT OUR OFFICE

Q. I am a "dental phobic" but want to take care of my teeth. How can you make my visits to the dentist easier?
A.
A relaxing office atmosphere with soft lighting, aromatherapy candles, massage pads , high definition TV's and headphones help to relax our patients. Aside from our dentists who provide excellent gentle care, our warm compassionate staff understands ands pampers you with blankets, lip moisturizer, refreshments & warm towels after your treatment. Some patients require nitrous oxide (laughing gas) or other medications to ease their anxiety before and during treatment.

Q. Can you show me what my smile can look like ahead of time with imaging software?
A.
Absolutely! We have an advanced dental imaging program. At your Comprehensive Exam Visit, Intra and extra oral images may be taken and many cosmetic procedure options can be previewed with your smile!

Q. Do you see children?
A.
Yes, we see children ages 2 - 102 ! We recommend bringing your child a few times before it is actually time for their first visit to let them get to know us. Usually children are seen for the first time between the ages of 2 & 3. But a good rule of thumb is to bring them BEFORE they have any dental problems or pain.

On their first visit - they'll get to meet Mr. Thirsty & The Tooth Tickler while watching their favorite television show. They'll get a keepsake photo of their "First Visit to the Dentist" along with other prizes-making it fun and making them want to come back!

Q. Do you accept my insurance plan?
A.
Yes many of our patients have dental insurance benefits. However, dental benefit plans will never pay for completion of your dental care, but instead, are meant to assist you. As a courtesy, our practice coordinator will gladly file the necessary forms to maximize your dental benefits and discuss your financial options.

We will help you determine the coverage you have available. We provide professional care to you, our patient. Therefore, the insurance company is responsible to you - and you, the patient, are responsible to the doctor. Our practice coordinator will help in every way possible in filing your claim and handling insurance questions from our office on your behalf. If you have any questions regarding our policy, please do not hesitate to ask.

Here is what insurance companies DON'T tell patients!!!!
Dental benefits differ greatly from medical benefits. In 1959, most dental benefit plans had a yearly maximum cap of $1000. You'll be surprised to know today that the average dental benefit plan has a yearly maximum cap of $1000. That's right - there has been no significant increase in the yearly maximum cap in 50 years! However, there have been significant increases in your premiums. Many people receive notification from their insurance company that dental fees are "above the usual and customary". An insurance company determines their reimbursement level by surveying a geographical area, calculating the average fee, then determines that 80% of the average fee is customary. Included in this survey are discount dental clinics and managed care facilities, which have severely reduced dental fees that bring down the average. Any doctor in private practice will have fees that insurance companies define as "higher than usual and customary".

Many dental benefit plans tell their participants that they will be covered "up to 80% or 100%" but do not clearly specify the plan fee schedule allowance, annual maximum or limitations. It is more realistic to expect dental benefit plans to cover between 25% to 40% of dental services. Remember that the amount a plan reimburses is determined by how much your employer has paid for your dental benefit plan. You will get back only what your employer has put in, less the insurance company's profit margin.

Insurance companies frequently do not pay for newer more advanced dental treatments.

Q. What is cosmetic dentistry & do you do cosmetic dentistry at Sandhills Dentistry?
A.
Cosmetic dentistry refers to dental work done to improve your appearance. At Sandhills Dentistry, our doctors use today's most advanced dental materials and technology to achieve beautiful esthetic results. Procedures such as invisible braces, whitening, bonding, veneers, porcelain crowns & tooth colored composite resin restorations are types of cosmetic dentistry that we do at Sandhills Dentistry.

Q. Are payment plans available for my dental treatment?
A.
Yes. We accept many types of dental insurance and will process your claim upon receipt of your co-payment. We accept most major credit cards, including MasterCard, Visa, American Express and Discover. We also have available CARE CREDIT-dental financing that you can set up monthly payments.